Answers
What happens to inquiries outside working hours?
Missed-call text-back and the AI agent (website chat, Facebook and Instagram) can respond while your team is away. Both are part of every package and use the answers you approve.
We define the information it can use and which conversations need a person. Automated replies do not replace your team for exceptions or business decisions.
How VO360 handles this
- Approve the initial reply and knowledge base.
- Keep service details and calendar availability current.
- Handle the conversations routed to your team.
Questions people ask
Does this guarantee a booking?
No. We connect replies and booking, but a conversation or appointment is not a guaranteed sale.