Answers
How do we handle new inquiries while serving customers?
Missed-call text-back is part of every package: when you miss a call, the caller gets a text from your business.
We agree on the wording and routing before launch. A reply starts the conversation; your team handles questions or decisions that need a person.
How VO360 handles this
- Share your services and the next step a customer should take.
- Approve the initial reply and routing.
- Review conversations that need your team.
Questions people ask
Does Essentials include voice answering?
No. Essentials covers text replies, the AI agent (website chat, Facebook and Instagram), appointment reminders, review requests and check-ins with past customers. Voice answering is not in the scope.